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Terms of Service

Effective January 1, 2026

Key Points, Read the Full Terms Below
  • Due to the digital nature of our products, all sales are final. Where a conditional guarantee is offered on a specific program, its terms will be clearly stated at the point of purchase and must be met in full to qualify.
  • Missed sessions, cancellations, or no-shows are not eligible for refund.
  • Cancellations require a minimum of 24 hours' written notice to be eligible for rescheduling.
  • Cancellations without proper notice are subject to a $650 cancellation fee, due immediately.
  • Access to online platforms and materials is provided upon enrollment.
  • Email inquiries are answered within 48-72 business hours. Please check your spam or promotions folder.
  • Participation is subject to all applicable policies, including our Privacy Policy, Service Dog Eligibility Policy, course plans, learning objectives, and all executed agreements.
  • Participants must be 18 years or older to consent to services, and 13 years or older to participate in training. A parent or legal guardian must provide consent on behalf of any participant under 18.

These Terms are part of the Liability Release Consent Agreement, a legally binding contract governing your participation with Canine Assistance Puerto Rico. Please read the full Terms below.

1 Acceptance of Terms
These Terms of Service ("Terms") govern your access to and participation in Canine Assistance Puerto Rico LLC programs, services, and website content. By enrolling, purchasing, scheduling, attending, or otherwise participating, you agree to be bound by these Terms.
2 Eligibility & Participation Requirements
Participants must be 18 years or older to consent to services and 13 years or older to participate in training. A parent or legal guardian must provide consent on behalf of any participant under the age of 18. Participation is contingent on compliance with all eligibility criteria, standards, and participation requirements.
3 Modifications & Availability
Canine Assistance Puerto Rico, LLC reserves the right to modify, update, suspend, or discontinue any portion of the website, content, programs, scheduling, or services at any time, without notice. Information provided on the website is subject to change and does not constitute a guarantee of availability, outcomes, or continued offering.
4 Fees, Payments & Refunds
Payment is required prior to scheduling. All fees are non-refundable. Missed sessions, cancellations, or no-shows are not eligible for refund. Cancellations without a minimum of 24 hours' written notice are subject to a $650 cancellation fee, due immediately.
5 Scheduling & Attendance
Participants are responsible for securing scheduled sessions. Limited availability may result in scheduling delays. Sessions may be cancelled without notice due to weather, power outages, or unforeseen circumstances. Program timelines may be adjusted accordingly.
6 Conduct & Enforcement
Participants must follow all program protocols, handle dogs humanely and responsibly, and maintain respectful conduct toward staff and other participants. Failure to meet standards may result in suspension, removal from the program, or discontinuation of services to protect canine welfare and public safety.
7 Limitation of Liability & Disclaimers
Participation involves inherent risk when working with dogs in real-world environments. Canine Assistance Puerto Rico provides training and educational services only and does not guarantee specific outcomes. Liability is limited as set forth in the executed Liability Release and Consent Agreement and related acknowledgments.
8 Governing Law & Miscellaneous
These Terms are governed by the laws of Puerto Rico, unless otherwise required by law. If any provision is found unenforceable, the remaining provisions remain in effect. These Terms incorporate our Privacy Policy, Service Dog Eligibility & Standards, Schedule and Participation Requirements, and all executed agreements, which together govern participation. Enrollment constitutes agreement to all policies, standards, and procedures.
9 Contact
Canine Assistance Puerto Rico LLC
1654 Calle Tulipan, Suite 100
San Juan, PR 00927

Email: [email protected]

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